Benefit Programs Specialist III

Virginia Department of Social Services•Chesapeake, VA

About The Position

The successful candidate will interview and communicate in a manner to accurately assess the customer’s needs and eligibility services; apply knowledge, skills and training received to make sound decisions/recommendations regarding the customer’s circumstances. This includes working independently and utilizing available tools such as online program manuals, Outlook, and all computer systems associated with determining eligibility.

Requirements

Requires a high school diploma or GED/HSE and completion of government assistant programs.
Requires a minimum of five years of related, full-time equivalent experience.
Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards.
Requires certification in Phase Policy Training for TANF, Medicaid, and SNAP benefits.

Nice To Haves

Knowledge of SNAP, TANF, Medicaid
Prefer working knowledge on processing Applications requesting Federal programs

Responsibilities

Serves as a lead worker and supports the supervisor by conducting program training for staff and reviewing case files for accuracy and completeness.
Monitors casework for accuracy and compliance; assists staff in evaluating complex or difficult eligibility cases.
Screens incoming cases from intake and other units to ensure accuracy and completeness.
Carries a caseload of clients receiving public assistance that involve complex issues
Interviews applicants and clients to determine eligibility by securing and verifying social, financial, and medical information.
Analyzes and documents case data to determine the most beneficial assistance plan; grants or denies benefits and notifies clients of determinations.
Supervises staff by providing training, assigning and evaluating work, mentoring, counseling, and offering policy guidance.
Investigates suspected fraud referrals received from staff, community sources, and computer data matches.
Collects and analyzes evidence to support fraud investigations, conducts interviews with suspects and witnesses, and establishes intent.
Testifies in court as needed; calculates fraud claims and initiates collections.
Performs general administrative tasks such as correspondence, data entry, filing, faxing, phone calls, and photocopying.
Compiles and maintains data for routine and special reports documenting program activities.
Participates in staff meetings to share information and attends supervisory training to enhance professional skills.