Benefit Programs Specialist III
Virginia Department of Social Services•Winchester, VA
•$54,371 - $66,310
About The Position
This is the entry-level leadership position in the Benefit Programs Specialist classification. It handles the most complex cases in SNAP, Medicaid, and/or specialty programs. The role operates with a high degree of independence, seeking supervisory input only in unusually difficult situations.
Requirements
- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Nice To Haves
- An Associates degree in social sciences or a related field is preferred
- Valid driver's license
- Bilingual Spanish- English is preferred
- Willing to participate in mandatory state training including Medicaid and SNAP
Responsibilities
- Completes required State and in-house training on SNAP, Medicaid, and other government programs
- Registers applications for assistance, executes system searches and schedules initial interviews
- Interviews persons for assistance, obtains necessary information, and makes eligibility determinations
- Maintains a caseload and provides timely customer service, in accordance with state and local policy
- Explains benefit programs and provides information and referral services to internal and external resources
- Engages client in a positive working relationship
- Serves as a mentor to new eligibility workers
- Works on the most complex and sensitive cases
- Serves in a leadership capacity and assists Benefit Programs Supervisors with case readings, staff training, and by providing back-up supervision of staff
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
