Benefit Programs Specialist II
Virginia Department of Social Services•Williamsburg, VA
•$50,242 - $58,860•Onsite
About The Position
Benefit Programs include Supplemental Nutrition Assistance Program [SNAP], Medicaid, Temporary Assistance for Needy Families [TANF], VIEW, and Energy Assistance. Other programs, as assigned, may include Long-term Care, Auxiliary Grants [AG], Child Care, and Fraud Prevention. All positions are cross-trained, as needed, and workers may assume coordinating responsibilities.
Requirements
- High School Diploma or equivalent
- One (1) year of related work experience
- Acceptable Criminal history, Child Protective Services, and DMV background checks, and drug screening
- Valid Virginia driver’s license
Nice To Haves
- Prior work experience in financial assistance programs sufficient to determine/redetermine eligibility for benefits
- Experience with VDSS electronic case management system and search tools
- Bilingual (Spanish), skills with a competency to translate benefit program details
Responsibilities
- Conducts interviews and collects information to assess applicants’ eligibility for assistance programs to determine initial and ongoing eligibility
- Explains benefit programs, available services, and client/applicant rights and responsibilities with clarity
- Processes applications for financial assistance; determines eligibility for assistance and benefit levels using automated systems and manual methods
- Interprets policies and procedures applicable to the various programs
- Monitors cases for changes in recipient circumstances and adjusts benefit levels in accordance with policy guidelines
- Evaluates the employability status of clients, explores potential sources of income, and computes assistance
- Refers clients to service workers for additional support services; prepares reports and maintains accurate electronic client records
- Identifies potential fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and substantiates its accuracy when necessary
- Calculates special circumstance allowances to determine appropriate benefit levels
- Provides case management benefit programs; processes renewals and interims, explains a variety of programs, such as employment services, child support services, and childcare services
- Responsible for emergency duties, including shelter duty or Emergency Operations Center staffing, in the event of a disaster, and services on a rotating duty roster for the duration of the event
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
