Benefit Programs Specialist II (Richmond County)
About The Position
Benefit Programs Specialist II represents the full performance level in the Benefit Programs Specialist occupational group. Employees' responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services' benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only.
Requirements
- Some knowledge of basic human behavior
- Some knowledge of mathematics to calculate percentages, formulas and averages to solve mathematical problems
- Some knowledge of interviewing techniques such as data collection and investigation
- Skill in operating a personal computer and the associated office and agency software
- Demonstrated ability to communicate effectively both orally and in writing
- Demonstrated ability to interview, gather information, and evaluate situations
- Demonstrated ability to analyze information
- Demonstrated ability to apply common sense understanding to carry out instructions furnished in written or oral form
- Demonstrated ability to exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions
- Demonstrated ability to use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data
- Demonstrated ability to maintain professional ethics related to confidentiality
- Demonstrated ability to establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations
- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities
Nice To Haves
- Experience working in a Local Department of Social Services (LDSS)
Responsibilities
- Conducts interviews of persons to determine eligibility for assistance and redetermines their continuing eligibility
- Explains nature of temporary assistance benefit programs and determines reasons and need for assistance
- Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability
- Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy
- Computes assistance plans
- Determines the need for and amount of allowances for special circumstance items
- Evaluates such social factors as education, work experience, and levels of social functioning
- Evaluates employability of clients and explores potential sources of income
Benefits
- flexible work hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
