Benefit Programs Specialist II - Intake/Ongoing

Virginia Department of Social Services•Chesapeake, VA

4d•Onsite

About The Position

This job announcement is a courtesy job post for the Chesapeake County local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s). In this role, you will conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs. You will navigate complex benefit program policies with confidence and accuracy, use VaCMS and other systems to process applications, track cases, and document outcomes. You will make timely, sound decisions and ensure all required documentation is accurate and up to date. You will also refer clients to public and private resources that support their overall well-being, while maintaining a strong focus on service delivery and continuous quality improvement.

Requirements

Prior experience determining eligibility for TANF, SNAP, and Medicaid
Proficiency in Virginia Case Management System (VaCMS)
Strong policy comprehension, communication, and decision-making skills
A commitment to public service and a passion for helping others
High school diploma or GED/HSE and completion of government assistance programs
Four years of relevant experience
Valid driver’s license and a driving record that is in compliance with City Driving Standards
Completed state required SNAP and Medicaid program training

Nice To Haves

Preferred certification in Phase I & II Policy Training for TANF, Medicaid, and Food Stamps
3 years’ experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSS
Experience in the Intake/On-going unit with SPIDeR, VaCMS, DMIS, and MMIS

Responsibilities

Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
Navigate complex benefit program policies with confidence and accuracy
Use VaCMS and other systems to process applications, track cases, and document outcomes
Make timely, sound decisions and ensure all required documentation is accurate and up to date
Refer clients to public and private resources that support their overall well-being
Maintain a strong focus on service delivery and continuous quality improvement