Benefit Programs Specialist I - Energy Assistance - Part Time
About The Position
Under general supervision, the Benefit Programs Specialist I performs technical duties to determine whether applicants are eligible for assistance through the Energy Assistance Program administered by the City Social Services Department. The role includes interviewing applicants, explaining multiple benefit programs, helping applicants complete required forms, and determining and communicating eligibility. The employee verifies that information provided by applicants is correct and complete, detects and reports suspected fraud, and maintains records and files. The position requires independent judgment, discretion, and initiative, as well as tact and courtesy in frequent interactions with program clients and applicants. This is an in-office, part-time position limited to no more than 28 hours per week. The employee must be willing to take disaster-related assignments, including emergency shelter duty, in the event of a natural disaster or emergency.
Requirements
- High school diploma or equivalent.
- Work experience in human services program eligibility or case management work, or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
- Willingness to work disaster-related assignments, including emergency shelter duty, in the event of a natural disaster or emergency.
- Must not work more than 28 hours per week.
- Applicants may be subject to criminal history, Central Registry, DMV/driving record, and/or pre-employment drug screening, as well as other background and verification checks.
Nice To Haves
- Energy Assistance Program eligibility determination experience in a local Virginia DSS agency within the last 2 years.
- Benefit Program eligibility determination experience in a local Virginia DSS agency within the last 2 years.
Responsibilities
- Interview applicants and explain multiple benefit programs.
- Assist applicants in completing necessary forms.
- Determine eligibility for assistance and advise applicants of their eligibility.
- Verify that information received from applicants is correct and complete.
- Detect and report cases of fraud.
- Maintain a variety of records and files.
- Work disaster-related assignments, including emergency shelter duty, in the event of a natural disaster or emergency.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
