Benefit Programs Specialist I - Energy Assistance - Part Time
About The Position
Under general supervision, performs technical duties to determine applicants’ eligibility for assistance through the Energy Assistance Program administered by the City Social Services Department. The role involves interviewing applicants, explaining multiple benefit programs, helping applicants complete required forms, and determining and advising applicants of eligibility for assistance. The employee verifies that information supplied by applicants is correct and complete, detects and reports suspected fraud, and maintains records and files. The position requires considerable independent judgment, discretion, initiative, tact, and courtesy when completing assignments and interacting frequently with program clients and applicants.
Requirements
- High school diploma or equivalent, plus work experience in human services program eligibility or case management; or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
- Must be willing to work disaster-related assignments, including emergency shelter duty, during a natural disaster or emergency.
- Must not work more than 28 hours per week.
- Applicants may be subject to criminal history, Central Registry, DMV/driving record, and/or pre-employment drug screening; investigation may include fingerprint checks, local agency checks, employment and reference verification, education verification, relevant credit checks, and other checks requested by the hiring authority.
Nice To Haves
- Energy Assistance Program eligibility determination experience at a local Virginia Department of Social Services agency within the last two years.
- Benefit Program eligibility determination experience at a local Virginia Department of Social Services agency within the last two years.
Responsibilities
- Interview applicants and explain multiple benefit programs.
- Assist applicants in completing necessary forms.
- Determine applicants’ eligibility for assistance and advise them of eligibility decisions.
- Verify that applicant-provided information is correct and complete.
- Detect and report cases of fraud.
- Maintain records and files.
- Work disaster-related assignments, including emergency shelter duty, in the event of a natural disaster or emergency.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
