Benefit Operations Specialist

Allegiant Care•Manchester, NH

11d•$55,000 - $65,000

About The Position

At Allegiant Care, our members are at the core of everything we do. The Benefit Operations Specialist is responsible for managing the overall member eligibility and enrollment are processed accurately and timely. The Benefit Operations Specialist also is a key operational liaison between business users, employers, carriers, and technology partners. We take our commitment to our members seriously and this position is essential to the organization’s success as a trusted benefit provider. The position will work collaboratively across multiple functional areas to ensure accuracy of member records. A successful candidate for this role has experience executing complex, detailed and time bound processes with an analytical mindset and is comfortable working with large data sets. A candidate who is motivated and resourceful with strong structured thinking and problem-solving skills will thrive in this challenging and fast-paced environment.

Requirements

Excellent written and oral communication skills
Tech-savvy; proficient with Microsoft Excel, Access, Word, Visio and other Office products
Strong interpersonal skills with the ability to build appropriate rapport and collaborative relationships
Must be capable of working in a team-oriented environment, as well as the ability to work independently
Excellent critical thinking, analytical, and problem-solving skills and demonstrated ability to work with large amounts of data
Flexible and agile, with an ability to manage change positively and balance competing priorities without getting overwhelmed
Ability to work effectively with a variety of internal and external stakeholders
Possess personal qualities of integrity, humility, and a commitment to excellence
Ability to maintain a high level of confidentiality
Ability to follow and execute standard operating procedures and other process documentation
Ability to leverage resources across the organization to achieve desired outcomes
Strong time-management skills; ability to meet strict deadlines
Possess a strong work ethic, “can do” attitude and initiative
Minimum of 2 years of experience in an analytical role working with data.

Nice To Haves

Associate or bachelor’s degree is preferred.
Experience in the health insurance or employee benefit industry is preferred; however, we will train the right candidate.

Responsibilities

Manage and administer the member eligibility process of employee benefits programs for multiple participating employers, including health insurance, life insurance, disability insurance, health savings plans and other voluntary benefits.
Serve as a point of contact for participating employers, providing guidance and support regarding eligibility, enrollment, billing and benefits administration matters.
Collaborate with employer contacts to ensure accuracy of employee census data, benefit elections, and eligibility information.
Manage employer invoicing processes, ensuring accurate calculation and reconciliation of benefit premiums and other related charges.
Execute complex analyses and validation of large data sets using MS Excel and/or MS Access.
Recommend and implement system enhancements, automation solutions, or best practices to improve the overall effectiveness of benefits operations.
Act as a liaison between business stakeholders, employers, insurance carriers and software vendors to support system implementations, enhancements, and issue resolution.
Coordinate with benefit vendors and insurance carriers to ensure accurate enrollment, coverage, and timely resolution of issues.
Process benefit enrollments, changes, and terminations in accordance with company policies and regulatory requirements.
Maintain accurate member benefits records, ensuring data integrity within relevant systems.
Assist members with resolving issues, troubleshooting problems, and providing resolution
Ensure compliance with regulatory requirements in benefits administration, reporting, and documentation.
Identify opportunities to streamline and improve benefit administration processes, enhance efficiency, and optimize resources.
Collaborate with cross-functional teams to drive continuous improvement initiatives and address operational challenges proactively.
Prioritize and manage timelines for multiple processes.
Help promote a company culture that embraces integrity, accountability and collaboration to drive outstanding member experiences.