Benefit Operations Specialist-1

WEXWEXUS•Remote, OH

10d•$17 - $23

About The Position

The Operations Specialist, Benefits is responsible for the lifecycle of various benefit plans, including Flexible Benefits, Health Reimbursement Arrangements, Health Savings Accounts, and Commuter Plans. This encompasses their creation, ongoing maintenance, and eventual closure. The role also includes consumer forms and processing file data relevant to employer configurations and plans. A strong understanding of the products, systems, files, and technical aspects is essential for success in this position.

Requirements

Strong understanding of the products, systems, files, and technical aspects is essential for success in this position.

Responsibilities

Must adhere to security policies
Maintain detailed knowledge in function area(s) related to Benefits
Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
Serve as a knowledgeable contact for internal departments
Communicate with other teams, employers and partners to resolve account discrepancies
Responsible for solving cases and resolving tier 3 escalations
Create, update and maintain participant plans and balances
Update and maintain employer account balances
Create, update and maintain employer plans and closings
Process demographic, enrollment and contribution files
Facilitate peer training when requested
Identify trends to improve plan administration experience
Ensure requests made by internal and external departments are resolved in a timely manner
Attend regularly scheduled one on one meetings with direct leader for professional development and goal setting
Work with your team, other departments to ensure a positive customer experience
Create efficiencies and improve processes for employers, consultants and third-party vendors
Maintain a continuous improvement approach to work
Participate in ongoing learning, development opportunities and sharing of knowledge
Maintain attendance and punctuality standards
Maintain expected quality and performance metrics
Must participate in team meetings and one on ones via video and phone
Assist with special projects
All other duties as assigned
Continually work on improving departmental workflow
Maintain policy according to HIPAA