English

State of Oregon•Hillsboro, OR

5d•Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Are you fluent in English & Spanish or English & Vietnamese? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. Opportunity awaits! Are you an equity-minded professional with heart? Do you enjoy people, problem solving, and working with others to create a positive, productive and inclusive workplace? If so, keep reading - we may have your ideal job!

Requirements

One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR An equivalent combination of education, training, and experience relative to the class concept.
Experience utilizing multiple software systems, processing data, and problem solving all to meet accuracy and timeliness goals
Experience working in the community and with evaluating resources and services, while serving a diverse population.
Experience communicating effectively and prioritizing multiple tasks in a fast-paced environment while maintaining a high attention to detail.
Experience working with complex and shifting policies and procedures, and a demonstrated ability to remain flexible and willing to learn.
Demonstrated willingness to uphold the ODHS Core Values, embracing anti-racism work and applying principles of diversity, equity, and inclusion.
Must possess a valid driver's license and acceptable driving record to use state vehicles.
A good attendance pattern and appropriate use of accrued paid leave to ensure workload coverage for vacations and other leaves, as well as acceptable customer service for the Oregonians we serve.
Ability to interact with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling their emotions.
Ability to handle stressful situations that require quick decision-making to ensure safety of yourself and others.
Ability to work in a fast-paced environment with constantly evolving policies and procedures.
Ability to perform repetitive motions, prolonged sitting, and daily computer and technology use.
Work may be reviewed by leads, supervisors, Quality Assurance, audits, or through other quality activities such as reviewing information in ONE or phone calls with Oregonians.
Must complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States within three days of hire.
Must be authorized to work in the United States.

Nice To Haves

Bilingual in Spanish & English or Vietnamese & English.

Responsibilities

Conduct phone or in person interviews for Oregonians, collecting household details, current income, current resources, and other applicant information necessary to determine their social, habilitative, rehabilitative, therapeutic, food, medical, and safety needs.
Utilize all applicable forms, computer systems, tools, and resources to make eligibility determinations at intake, when an Oregon renews benefits, and or when a recipient reports changes to household.
Ensure appropriate documentation and forms are completed and sent, information is captured correctly, and actions taken are notated.
Complete redetermination, periodic reviews, and change updates within federal timeframes and within appropriate intervals.
In supporting Oregonians, provide person-centered services with a trauma-informed approach to identify needs.
Maintain working knowledge of programs and community resources and provide information and referrals to applicable parties.
Ensure that service delivery is provided in a culturally competent way; provide communication to Oregonians in their preferred language/format by utilizing printed materials available in different languages/formats and use of language services available.