Benefit Eligibility Associate & Specialist (Part-Time)

El Paso County•El Paso, CO

2d•Hybrid

About The Position

VISION El Paso County will be a trusted regional leader known for excellence in county service delivery. PURPOSE We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive. VALUES Service Focused Collaborative Accountable Trustworthy Transparent Job Summary Bilingual in English and Spanish preferred. Are you passionate about helping and serving the El Paso County community, including some of our most vulnerable members? Do you have strong attention to detail, a sense of responsibility, and a passion for customer service? We have the perfect opportunity for you! As part of our Community Support Team, you will play an important role assisting community partners and clients by helping process cases, decipher documentation, and connect individuals to eligible benefits and services. This position supports warm line calls from community partners assisting clients who may not have reliable phone access. While this role is not public facing, it requires compassionate communication, problem-solving skills, and the ability to provide friendly, efficient support that makes a meaningful impact in our community. Associate Benefits & Eligibility Specialist Salary Range: $19.495 - $28.337 Hourly Hiring Range: $ 20.097 – $22.500 Hourly Anticipated Hiring Rate: $21.535 Hourly Benefits & Eligibility Specialist Salary Range: $21.591 - $31.313 Hourly Hiring Range: $22.500 – $24.423 Hourly Anticipated Hiring Rate: $23.485 Hourly This position has an anticipated work schedule of Monday – Friday, 9:00am – 2:00pm with some flexibility required; Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change. Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications. Determines initial and/or ongoing eligibility for a variety of benefit programs including but not limited to Health First Colorado [formerly Medicaid], Colorado Child Care Assistance, Supplemental Nutritional Assistance Program [formerly Food Stamps], Colorado Works, Adult Financial and Long Term Care. This position is part of the Human Services Benefits & Eligibility Specialist career progression series, which includes Associate Benefit Eligibility Specialist and Benefit Eligibility Specialist. An employee is eligible to advance to the next position within the series when the employee has met the criteria for advancement as notated within the job description and has received a recommendation from the Hiring Authority. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Requirements

High school diploma or equivalent education.
Two years of customer service or administrative experience.
Associate's or degree or higher in a related field may substitute for the required experience.
High school diploma or equivalent education.
Three years of customer service or administrative experience.
Associate’s degree in a related field may substitute for one year of the required experience.
Bachelor’s degree in a related field may substitute for two years of the required experience.
One year of experience determining eligibility for public assistance in a human services agency.
Must pass conditional post offer background investigation and drug screen.

Nice To Haves

Bilingual in English and Spanish preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Interviews applicants/clients and assists them in understanding and completing all required eligibility paperwork.
Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources.
Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements.
Conducts client customer service reviews.
Reviews cases for accuracy and completeness.
Investigates and computes possible issuance errors; creates reports concerning circumstances, establishes claims and restores lost benefits.
Responds to client requests for appeals or administrative hearings, composes rebuttal letters and attends hearings.
Provides clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances.
Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed.
Participates in internal committees, training, workshops and seminars.
Assists with unassigned caseloads as needed.
Performs other duties as required.