Benefit Education Specialist - JHS

FBMC Benefits Management • Miami, FL

23d • Onsite

About The Position

Are you a friendly, customer-focused professional with a passion for service? This is an in-office opportunity at our Jackson Health Systems client location with working hours from 8am-5pm Monday through Friday. So if you enjoy working with people making a difference, this position is for you! At FBMC, we provide best in class service and empower our teams to be solutions oriented, proactive, enthusiastic and embrace our values of being honest, respectful, accountable, inclusive, and responsive. If this sounds like the opportunity that you've been looking for, apply today.
Our Story...
FBMC Benefits Management Inc. is a privately held company that provides comprehensive employee benefits management and consulting. Our mission is to Protect our clients by designing and delivering Innovative employee benefits with provable Quality results. For more than 40 years, we have sought to develop an understanding of our clients' and their workforce's needs and provide products that are not only high quality but easy to use and understand. We embrace giving back to our clients and their communities, which is why we donate 1% of our revenue for the year to charitable organizations such as community-based food banks, the American Cancer Society, March of Dimes, Ronald McDonald House, and ElderCare Services.
Candidate must have excellent people skills and be able to work in a customer focused environment. If you enjoy providing high level customer service and helping others, this position is for YOU!
Position Summary: The Benefit Education Specialist (BES) provides high-level service to client employees by conducting individualized benefit education and review sessions via telephone and/or in person. The BES educates employees on core and voluntary benefit insurance products, supports informed decision-making, ensures accurate enrollment processing, and adheres to strict compliance, licensure, and quality assurance standards.

Requirements

• Adaptability, Coachability, Communication, Customer Service, Emotional Intelligence, Integrity, Teamwork, Work Ethic.
• Ability to provide consultation to associates and clients in areas of employee benefits to include technology, underwriting, policy features, industry trends.
• Demonstrated customer service skills with the ability to communicate both verbally and in writing in a clear and concise manner.
• Experience in working in a fast-paced environment and handling pressure situations with professionalism and tact.
• Demonstrated problem solving skills, including attention to detail, analytical thinking and decisiveness
• Strong numerical skills.
• Excellent organizational skills – ability to prioritize work, manage multiple projects, follow-through, and meet deadlines.
• Excellent interpersonal skills to work independently and collaboratively with team members and others of varying backgrounds and skill levels.
• Must exhibit a positive attitude and be an example of leadership to others in the area of problem- solving, teamwork, interpersonal relationships, and commitment to FBMC's mission, vision, and values.
• High School Diploma or GED, or equivalent experience
• Valid driver's license
• Strong telephonic communication skills

Nice To Haves

• Advanced degree from college or university and one (1) year of experience or three to five (3-5) years of experience in insurance or employee benefit management in an assigned customer relationship or sales role.
• Possession and maintenance of a valid State Life/Health/Insurance Producer's license
• Possession of Certified Employee Benefit Specialist (CEBS), Registered Employee Benefit Consultant (REBC), Registered Health Underwriter (RHU), or Chartered Healthcare Consultant (ChHC) designation preferred.
• Working knowledge of employee benefits programs to include consulting in medical, dental, vision, life, disability, and other worksite related individual and group products, technology systems and industry vendors.
• Proficiency in Microsoft Office Suite products, web based and Customer Relationship Management (CRM) applications and ability to learn new technology platforms quickly.
• Bilingual skills

Responsibilities

• Conduct one-on-one benefit education and review sessions using provided census data.
• Educate and counsel employees on core and voluntary benefit options while adhering to compliance and licensure requirements.
• Accept inbound calls and conduct outbound follow-ups related to benefit education and enrollment.
• Accurately capture, document, and input employee enrollment decisions.
• Identify and escalate complex issues or concerns to supervisors as appropriate.
• Support annual open enrollment processes, including extended hours or travel when required.
• Maintain active insurance licensure when applicable.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees