Benefit Account Manager

OneDigital•Greenville, SC

1d•Onsite

About The Position

This is an on-site position that supports clients by managing all aspects of their employee benefits, including both client-specific plans and PEO Master Benefit Plans. Responsibilities include handling enrollments, changes, and benefit terminations accurately with clients, vendors, agents, and within our payroll system. The ideal candidate is hardworking, dependable, and takes ownership of their work. The position provides ongoing day-to-day service and support for benefit program administration, promptly resolving issues and ensuring client and employee satisfaction.

Requirements

Bachelor’s Degree in Human Resources or other business-related field required
Minimum of 2 years benefits administration experience required, large multi-plan employer or agency experience preferred; PEO experience a plus
Active Life & Health license or the ability to obtain a license within 180 days of employment
General working knowledge of Excel including the use of common functions
Exceptional customer service skills a must
Excellent communication skills (both written and verbal) required; ability to work well with a team or independently
Thrives in fast-paced environment with the ability to complete tasks with a high degree of accuracy
Ability to function well in an environment that presents frequent interruptions and moving targets
Dependable and punctual; demonstrates consistent follow-through on commitments
Self-motivated and hardworking with a strong sense of accountability
Must be available and willing to work fully on-site; this position is not eligible for remote or hybrid work arrangements.

Nice To Haves

CEBS designation preferred
Kronos (UKG), Worklio, Prism or other HRIS experience a plus

Responsibilities

Uses Kronos (UKG) and Worklio HRIS systems for the administration of both non-PEO and PEO client benefit plans. The Worklio system will be transitioning to Prism at year end.
Demonstrates an understanding of employee benefit plan design, provisions and the regulatory environment with the ability to effectively communicate these with clients and employees.
Offers open enrollment support to PEO clients; assists with open enrollment meetings for PEO clients upon request, explains benefit options to their employees and answers benefit questions.
Communicates PEO enrollments to master plan insurance carrier and/or client’s agent.
Adds, end-dates or revises employee deductions as needed; calculates refunds or missed deductions and schedules refunds or recoveries with prior client and employee approvals; notifies payroll department of changes.
Revises plans within the HRIS system and verifies deductions are correctly processed; enters or assists HRIS clients with attaching plan deductions to participant employees; trains clients on processes as needed.
Maintains updated, accurate benefit plan deductions for new hires, terminations, qualifying status changes, plan renewals, etc.
Communicates effectively and professionally with clients and their employees, agents, and insurance carriers as a brand ambassador for Propel HR; Serves as an internal escalation point of contact to help resolve client, partner, or employee issues within the Benefits department.
Manages positive client relationships with the Propel HR benefits department through verbal and written communication, including on-site visits and frequent touchpoints.
Handles special projects and assignments as requested.