Beneficiary Support Associate
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a valued member of the Beneficiary Support Team, you’ll be a steady, compassionate presence for individuals navigating sensitive life transitions. You’ll serve as a trusted guide—answering questions, offering reassurance, and walking beneficiaries through their available options with care and clarity. Each interaction is deeply meaningful. You’ll manage a consistent volume of inbound calls, provide resolutions, and communicate important information and navigate multiple systems —all while maintaining grace under pressure. Alongside your call duties, you may also be asked to perform back-office duties, such as processing claims, filing paperwork, and other administrative tasks. Your role is rooted in empathy, communication, and professionalism. You’re not just answering phones, you’re helping people find peace and understanding during some of their most vulnerable moments.
Requirements
- Previous customer service and/or call center experience
- Experience supporting employee benefits or working in a benefits call center
- Empathy and emotional intelligence when engaging with others
- Keyboarding and Microsoft Office proficiency
- Strong verbal and written communication skills
- The ability to multi-task, stay organized, and solve problems efficiently
- A professional demeanor with the ability to maintain focus in emotionally charged situations
- A high school diploma or GED
- Successful completion of a background check and drug test is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).
- Candidates must reside in states where Conduent's compensation structure complies with applicable wage regulations. Currently not hiring in AK, CT, CA, HI, IL, MA, MD, MT, NJ, NY, OR, WA, Minneapolis - MN, Washington DC, Denver - CO, Boulder - CO, Edgewater- CO and Flagstaff - AZ.
Nice To Haves
- Background in health and welfare benefits or similar support roles
Responsibilities
- Manage a consistent volume of inbound calls
- Provide resolutions
- Communicate important information
- Navigate multiple systems
- Perform back-office duties, such as processing claims, filing paperwork, and other administrative tasks
Benefits
- Health benefits for you and your family, including medical, dental, and vision, starting on day 1 of work!
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Life and disability insurance
- Retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
