Beneficiary Services Representative (PEBLO)

MINDLEAF TECHNOLOGIES INC•Mountain Home, ID

4d•$22 - $24•Onsite

About The Position

Mindleaf Technologies, Inc is committed to assisting military medical professionals with providing excellent and quality patient care. Headquartered in Lowell, MA, we have been supporting military health professionals for over 20 years through federal contracts with the DOD, DHA, & VA to provide administrative support in military treatment facilities (MTFs) nationwide. We are always looking for top talent that enjoy making our Service Members and Veterans smile, are empathetic, and have a positive "can do" attitude. If this is you, apply with us, today!

Requirements

U.S. Citizenship (Born in the US or its territories (includes Puerto Rico, Guam, US Virgin Islands), Born Abroad of US Parents, Naturalization).
Ability to complete and pass a background investigation.
Customer service experience helping patients navigate their healthcare needs.
Ability to manage systems for organizing, tracking and storing data and files.
Ability to manage, organize, and plan quality assurance procedures within a clinic and/or hospital environment to meet program objectives.
Ability to apply written policies and procedures while adapting them to individual situations for Service Men & Women and Veterans.
Understand legal type processes to ensure compliance with medical evaluation board requirements.
Ability to conduct routine analysis on data and performance standards.
Ability to learn custom and/or new software systems with minimal challenges.
Proficient with MS Office Suite and other related software.

Nice To Haves

Knowledge and understanding of medical benefit plans and programs.
Enjoy advocating for others.
Able to adapt.
Strong organizational & time management skills.
Have/had an affiliation with military desired.
Associate Degree in business administration, management or health care organizations from an accredited college or university preferred.
Military or healthcare background preferred.
Customer service-focused.

Responsibilities

Supporting, guiding & advocating for military members to ensure awareness of medical benefit plans & programs and coordinating their healthcare needs.
Serve as a liaison with multiple agencies (Veterans Affairs, Wounded Warrior Program), healthcare providers, case managers, and patient advocates to coordinate and assist with continuity of care for service members.
Provide guidance to all types of beneficiaries such as the primary beneficiary & family members, to ensure they are aware of their rights, obligations, benefits, & privileges.
Provide reports, briefings, and trainings and responds to inquiries.
Advise members and medical staff of board findings.
Coordinate patient travel for members opting to appeal.
Assist in preparing appeals and rebuttals and coordinates the assignment of legal counsel.
Initiate actions to facilitate Emergency Travel arrangements for seriously ill or injured members.