Bench Tech I

Scientific Games•West Chester, OH

6d•Onsite

About The Position

Bench Techs perform in-house servicing and repair of company products at established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. Prepares reports for analysis of product failure trends and service ability issues. May communicate with field-based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact. Diagnosis and Repair: Performs both repairs and preventive maintenance tasks on the terminal. Responsible for ensuring that all equipment repaired at the bench is completely reliable and all upgrades (ECO’s) are completed. The terminal is made to look as ‘like new’ as feasible. Repairs are affected to a level set by guidelines. Some sub assemblies are repaired locally while others are sent to repair depots that specialize in the repair of that sub assembly. Administration: Performs administrative duties such as organizing and controlling inventory, documentation, tools, and test equipment. Prioritizes work load to ensure an adequate number of terminals for the field personnel. Ships defective boards, sub assemblies, etc. in a timely manner. Properly documents problems on shipped parts and tracks them to ensure a reasonable turn around time. Enters all repair data into Bench Repair database daily.

Requirements

Must have a high school diploma or equivalency.
An understanding of and some experience with troubleshooting computer software and hardware technologies
Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
Promptly respond to customer/management request and feedback.
Proven self-starter with motivation and drive
Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly
Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
Ability to prepare and analyze reports to identify product failure trends and service ability issues
Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
On occasion climbing ladders
Pass background check and a clean driving record

Responsibilities

Performs in-house servicing and repair of company products at established company repair site or service center.
Diagnoses mechanical, hardware, software and systems failures using established procedures.
Performs maintenance, testing and calibration of repaired products.
Prepares reports for analysis of product failure trends and service ability issues.
Performs both repairs and preventive maintenance tasks on the terminal.
Ensures that all equipment repaired at the bench is completely reliable and all upgrades (ECO’s) are completed.
Makes the terminal look as ‘like new’ as feasible.
Repairs sub assemblies locally or sends them to specialized repair depots.
Organizes and controls inventory, documentation, tools, and test equipment.
Prioritizes work load to ensure an adequate number of terminals for the field personnel.
Ships defective boards, sub assemblies, etc. in a timely manner.
Properly documents problems on shipped parts and tracks them to ensure a reasonable turn around time.
Enters all repair data into Bench Repair database daily.