Bench Assistant Branch Manager I

SiteOne Landscape Supply•Riverside, CA

1d•Onsite

About The Position

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™! The Assistant Branch Manager is responsible for supporting the Branch Manager in achieving excellence in all facets of branch operations including inventory management, team development, customer value, and overall financial performance and growth. This position may be asked to support multiple locations within the area.

Requirements

High School or secondary diploma or equivalent required
Demonstrates exceptional customer service to all SiteOne customers
Responds to and resolves more complex questions and issues, utilizing experience and greater knowledge of products and customer base
Proactively identifies and capitalizes on opportunities to grow sales with current and potential customers
Understanding of sales and operations planning process
Excellent communication, customer service and leadership skills
Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working
Working knowledge of accounting fundamentals
Knowledge of market preferences, competition, regulations and trends

Nice To Haves

1 to 3 years of experience in retail nursery, irrigation and/or landscape industry preferred
1 to 3 years of managerial experience including leadership, issue management, motivation and team building preferred
Higher education degree preferred

Responsibilities

Create a positive environment for branch associates which encourages teamwork in alignment with SiteOne DNA.
In partnership with the Branch Manager, onboard, train, and coach branch associates.
Train and coach all branch associates in customer value best practices and facilitate a culture whereby every team member is obsessed with customer success
Promote an incident-free environment by emphasizing safety daily through leading by example.
Encourage a strong safety culture through workplace organization, training and executing policies.
Monitor key performance metrics to assess daily, weekly and monthly progress and to track improvement initiatives.
Work with Branch Manager to review performance metrics to track progress.
Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support their implementation.