Bellperson | Hotel DUPONT | Wilmington, DE

PM Hotel Group • Wilmington, DE

1d • Onsite

About The Position

The Bellperson is responsible for greeting guests, assisting with luggage, providing information about the hotel and local area, and serving as an ambassador for the hotel and the city. This role requires a people-person who enjoys making others feel welcome, is polished, attentive, resourceful, and physically capable of handling luggage and navigating the hotel. A flexible schedule including evenings, weekends, and holidays is necessary. A High School diploma or equivalent is required, and prior guest-facing hospitality experience is a plus.

Requirements

• Natural people-person who finds genuine joy in making others feel welcome
• Polished, attentive, and able to engage guests and team members with warmth and professionalism at all times
• Resourceful and responsive, with the ability to fulfill guest requests, including challenging ones, in a timely manner
• Physically able to stand, walk, carry, and lift up to 50 pounds, and comfortable navigating stairs throughout a shift
• Flexible with scheduling, including evenings, weekends, and holidays
• A High School diploma or equivalent is required

Nice To Haves

• Prior guest-facing hospitality experience is a plus

Responsibilities

• Greet every arriving and departing guest with a warm welcome, using their name to create a personal connection from the very first moment
• Escort guests to their rooms, assist with luggage, and ensure they feel fully at home in the hotel
• Store and retrieve guest luggage for both day visits and overnight stays
• Share knowledge of the hotel's amenities, services, and the surrounding Wilmington community, offering dining and entertainment recommendations with confidence
• Serve as an ambassador for HOTEL DU PONT and the city

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED