Bellperson (Spring/Summer Start 2026)

AccorHotel • Banff, AB

14h • CA$21 - CA$21 • Onsite

About The Position

This role is about more than moving luggage, it’s about creating trust, reassurance, and ease from the moment our guests arrive. As a Bellperson, you are the first impression and a steady presence throughout their journey. With a natural service orientation, attention to detail, and calm professionalism, you ensure that every guest interaction is smooth, thoughtful, and memorable.

Requirements

• Previous hospitality or guest service experience, ideally in a luxury environment.
• Naturally warm, polished, and professional demeanor.
• High attention to detail with a consistent, conscientious approach to tasks.
• Ability to remain calm and reliable in all conditions, including busy arrivals, departures, and mountain weather.
• Alberta Class 5 driver’s license; willingness to obtain Alberta Class 4 license.
• Must be legally authorized to work in Canada.

Nice To Haves

• Knowledge of Banff National Park, its culture, and adventure offerings.
• Previous experience operating passenger shuttles or luxury vehicles.
• A background in ski or outdoor gear services.

Responsibilities

• Warmly greet and farewell guests, assisting with luggage, transportation, and parking.
• Escort guests to rooms, introducing resort amenities and services with confidence and clarity.
• Provide accurate information and thoughtful recommendations on local wellness, culture, and adventure experiences.
• Respond promptly to guest requests, ensuring their comfort and convenience at every stage.
• Safely handle guest luggage, packages, and special belongings with care and discretion.
• Support guest services including valet parking, ski/gear storage, shuttle transfers, and amenities.
• Safely operate hotel vehicles, from luxury cars to 20-passenger shuttles.
• Maintain an orderly, polished atmosphere in lobby and public areas.
• Adhere to all Rimrock safety, security, and service protocols with precision and consistency.
• Collaborate with Front Office and Concierge to deliver seamless guest journeys.
• Work steadily and reliably in both predictable and peak periods.
• Embody Rimrock values of connection, growth, and authenticity in every interaction.

Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation for full-time status (subject to availability).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed