Bellperson (Full-Time)

HiltonNew Orleans, LA
Onsite

About The Position

As a Bellperson, you will play a key role in delivering exceptional guest service by assisting with luggage, guiding guests, and responding to their needs promptly and courteously.

Requirements

  • Must be able to operate property-designated vehicles for guest transport.

Responsibilities

  • Greet and escort arriving and departing guests to and from their accommodations.
  • Retrieve, transport, and properly store guest luggage according to hotel guidelines.
  • Inspect guest rooms and familiarize guests with room features and amenities.
  • Respond to guest inquiries and requests promptly, professionally, and courteously.
  • Keep management and leadership informed of any relevant guest feedback or operational issues.
  • Ensure timely delivery of messages, faxes, and other communications throughout the day.
  • Assist with room moves, special luggage deliveries, and main lobby/front door coverage as needed.
  • Safely operate property-designated vehicles for guest transport, including to local airports when required.
  • Maintain the appearance, functionality, and upkeep of bell equipment and storage areas.

Benefits

  • Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana
  • Dental & Voluntary Insurance – SunLife
  • Flexible Spending Account (FSA) – Through WEX
  • 401(k) Retirement Plan – Fidelity, with up to 5% employer match
  • Employee Assistance Program (EAP) – ComPsych
  • Free Team Member Meals
  • Discounted Parking
  • Property Discounts – Restaurants, Gift Shop, and Spa
  • Paid Time Off (PTO) Program
  • Go Hilton Travel Discounts
  • Tuition Reimbursement
  • Guild Education Program
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