Full-Time Bellperson

IHG • Toronto, ON

10h • Onsite

About The Position

At InterContinental® Hotels & Resorts, our role is to put the glamour into international travel. We look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations. InterContinental Toronto Centre currently has an opening for a Full Time Bellperson. If you are passionate about hospitality and take pride in offering exceptional service, we would love for you to be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

Requirements

• High School diploma or equivalent
• Some guest service experience or hotel experience preferred
• Must speak fluent English
• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects such as luggage
• Bending, stooping, kneeling
• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.

Nice To Haves

• Other languages preferred

Responsibilities

• Assist incoming and outgoing guests in transporting luggage to and from guest rooms.
• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

Benefits

• Highly competitive salary and benefits package
• Tailored support for career development
• Opportunities within a successful, global hospitality company with over 4800 hotels in over 100 countries

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED