Bellperson- InterContinental Mark Hopkins
About The Position
Perched atop historic Nob Hill, InterContinental Mark Hopkins San Francisco has been a celebrated landmark since 1926. Renowned for its timeless elegance, rich traditions, and breathtaking views, the hotel has welcomed generations of travelers, dignitaries, and locals alike. Deeply woven into the fabric of San Francisco, the Mark Hopkins reflects the city’s spirit of innovation, resilience, and hospitality while preserving the heritage that has made it one of the most iconic destinations on the West Coast. Joining our team means becoming part of a nearly century-long legacy of creating memorable experiences in one of the world’s most celebrated cities. As a Bellperson, you will be one of the first and last points of contact for our guests, creating memorable arrivals and departures through warm, personalized service. You will assist guests with luggage, transportation needs, and hotel information while delivering the exceptional hospitality standards expected in a luxury hotel environment. This position is represented by UNITE HERE Local 2.
Requirements
- Previous customer service or hospitality experience preferred.
- Excellent communication and interpersonal skills.
- Ability to provide professional, courteous, and personalized service to a diverse guest population.
- Ability to lift, carry, push, and pull luggage and other items weighing up to 50 pounds.
- Ability to stand and walk for extended periods of time.
- Flexible schedule, including weekends, holidays, and evenings.
Responsibilities
- Greet guests warmly upon arrival and departure.
- Assist guests with luggage to and from guest rooms, vehicles, and storage areas.
- Escort guests to their rooms and provide information regarding hotel services, amenities, and local attractions.
- Arrange transportation services, including taxis, rideshares, and other guest transportation requests.
- Respond promptly and professionally to guest inquiries and requests.
- Maintain cleanliness and organization of the bell desk, lobby, and luggage storage areas.
- Safely store and retrieve guest luggage and personal belongings.
- Work collaboratively with Front Office, Concierge, Valet, and other hotel departments to ensure a seamless guest experience.
- Adhere to all hotel safety, security, and service standards.
Benefits
- Competitive salary
- Dry cleaning
- Impressive room discounts
- Paid time off
- Medical/dental/vision insurance
- 401k
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
