Bellperson

IHG • Washington, DC

3d • $16 • Onsite

About The Position

As a Bellperson, you will assist incoming and outgoing guests in transporting luggage to and from guest rooms.

Requirements

• High School diploma or equivalent, plus some guest service experience or hotel experience preferred.
• Must speak fluent English.
• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects such as luggage
• Bending, stooping, kneeling
• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
• May be required to work nights, weekends, and/or holidays.

Nice To Haves

• Other languages preferred.

Responsibilities

• Promptly and safely transport luggage to and from guest rooms.  May secure, tag and store luggage at guest’s request.
• Ensure all claim checks are matched with luggage tag on the item being retrieved.
• Inform the Front Desk Manger or Manger on Duty and Security immediately of lost items.
• Deliver checked items to departing guests in the absence of a door or bell attendant.
• Maintain luggage and baggage storage room in a neat and orderly manner.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. 
• Respond appropriately to guest complaints.  Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. 
• Promote team work and quality service through daily communications and coordination with other departments. 
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform duties which may include but are not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
• Perform other duties as assigned

Benefits

• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 
• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED