Bellperson

Makeready LLC•Nashville, TN

1d•Onsite

About The Position

At The Joseph in Nashville, we believe true luxury is both seen and unseen—defined as much by the precision behind the curtain as the experience in front of it. Hospitality is more than service—it’s about creating memorable moments through thoughtful interactions and genuine care. As a Bellperson, you will serve as one of the first and last impressions of the hotel experience, delivering warm welcomes, personalized assistance, and seamless guest support throughout each stay. This role is ideal for someone who thrives in a fast-paced luxury hospitality environment and enjoys creating meaningful connections with guests.

Requirements

Approachable, polished, and professional personality with strong interpersonal skills
Ability to anticipate guest needs and provide thoughtful, personalized service
Strong verbal communication and problem-solving skills
Ability to work flexible schedules including evenings, weekends, and holidays
Ability to lift and carry at least 50 pounds, including luggage and packages
Ability to stand and walk for extended periods of time throughout the shift

Nice To Haves

Previous hospitality or guest service experience preferred

Responsibilities

Escort guests to guest rooms while delivering luggage, packages, messages, and other hotel items in a timely and professional manner
Engage guests in a warm, friendly, and approachable manner that reflects the hotel’s service culture
Familiarize guests with guest room features and amenities upon arrival, including thermostat controls, lighting, and hotel technology
Maintain an active and welcoming presence in the lobby and public areas when not assisting with luggage delivery
Anticipate guest needs and proactively offer assistance whenever possible
Assist guests with directions, transportation arrangements, and local recommendations as needed
Ensure all guest interactions are handled with professionalism, urgency, and attention to detail
Support the Front Office team in delivering exceptional guest experiences and resolving guest concerns
Maintain cleanliness and organization of luggage storage areas, lobby spaces, and bell carts
Follow all safety, security, and hotel operating procedures