Bellperson

Ocean Reef Club•Key Largo, FL

5d•Onsite

About The Position

To provide excellent member/guest service while escorting guest's to/from their rooms and providing information about hotel services; Food and Beverage outlets, the property, directions, the amenities in their room. Maintain the lobby area. Perform an important service role with regard to member/guest contact, knowledge of Concierge procedures and transportation services.

Requirements

Must be able to speak, and write grammatically correct English, assume responsibility without direct supervision , exercise initiative and judgment and make good decisions within the scope of assigned
Commitment to the highest levels of hospitality, staff development and member/guest relations.
Ability to achieve excellent member/guest relations and maximize member/guest satisfaction.
Attention to detail.
Computer skills: Windows, MS Office, Visual One, Delphi.
Report to work on time, nearly groomed in proper uniform, with name tag properly displayed.
Must be personable and able to speak well over the telephone, interact with guests and conunicate well.
Needs to be familiar with hotel services to infonn and assist guests.
Must be able to promote hotel
High School Diploma
experience in Customer Service industry
good driving skills
have a professional appearance.
Must be able to comprehend and fully execute, written and verbal, the English language in order to communicate with co-workers, members and guests and fully understand job assignments.
Must have current drivers license

Responsibilities

Report to work on time in proper uniform, clean and crisp.
Provide all forms of effective communication - Read logbook and Provide name recognition in each interaction possible
Greet members ai1d guest with a warm Opening doors of auto's and the Hotel upon arrival and guiding them to the Front Desk for an introduction to the Front Desk
Issues luggage claim tags to guests (for storage or room delivery).
Escorts guests to room and delivers Places luggage in room and ensures that the room is in order (i.e., vacant, clean) and acceptable to guest.
Explains room features to the guest, offer guest ice, and any further
Explains hotel services and Food and Beverage
Able to answer guest questions regarding services and should direct guests to the Concierge who can further assist
Transfer guest luggage when room change is
Carry luggage from room upon guest
Assist the Concierge desk as
Maintain lobby area, guest elevators and front
Maintain Bell Stand
When not esco1iing guests to their rooms it is expected to be at pre-assigned "posts".
Deliver guest packages, messages, faxes, mail, flowers and other amenities as requested.
Perfom1 other duties as assigned by Bell Captain or Lodging
On property Shuttle Service - Drive Member/Guest to requested location.
Being knowledgeable with all facets of transportation, on and off prope11y as well as providing.