Bellperson

Nobu Hotel Chicago•Chicago, IL

1d•$18 - $21•Onsite

About The Position

To ensure there is clear communication between Valet, Bell Stand and Front Desk so that there is a seamless arrival experience. Bellmen are essential to the Arrival Experience. Transport guest luggage to/from guest rooms. Escort guest to rooms and inform guest of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. Store Luggage.

Requirements

Ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing.
Must be customer-service oriented and have excellent hospitality skills.
Must be able to calculate basic mathematic functions.
High school diploma or equivalent vocational training certificate required.
Prior hotel experience preferred.
Prior experience within a four star hotel brand preferred.
Ability to utilize computer software and hardware required.
Ability to easily maneuver on computer keyboard required.
Ability to learn, utilize and communicate effectively via company issued communication devices

Nice To Haves

Some college or college degree preferred.
Degree in hospitality management preferred.
Knowledge of additional language(s) preferred.

Responsibilities

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain and improve the quality of the guest experience at all times
Continue to help build and maintain a first-rate Guest Services team
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Ensure that the Bell Desk is attended at all times; that all posting positions are maintained.
Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, etc).
Protect guest and hotel property
Answer Bell Desk telephone within 3 rings, using correct greeting and telephone etiquette.
Document guest calls/requests for Bell Person assistance
Maintain security and accurate record of all guest room keys issued to Bell/Door Staff.
Monitor and ensure that Bell/Door Staff perform their job functions to the hotel's expected level of service
Assist Door Staff whenever necessary in performing all job functions.
Conduct the formal training program on the required job functions with criterion expected and department orientation with new hires.
Conduct ongoing training with existing staff.
Accommodate all guest requests in an accurate and efficient manner
Anticipate guests’ need, respond promptly and acknowledge all guest
Coordinate group luggage requirements
Monitor and maintain the condition of lobby, hotel entrance, Bell Desk and luggage storage areas
Ensure that all pertinent information is documented in the log book daily
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquires accurately
Transport luggage from time of arrival to departure to include room moves
Correctly tag, store and retrieve luggage from holding room.
Explain to guest Fire Exists and Safety Procedures
Show guest how to access the room with the key card
Offer packing and unpacking services, explain laundry service
Remain in assigned post position, maintaining correct stance
Support the Guest Services Supervisor
Foster positive working relationships with other departments
Assist Front Office Team
Maintain and improve the quality of all public areas
Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.