Bellperson & Valet

Hilton Grand Vacations•Park City, UT

7d•Onsite

About The Position

Are you an individual with a friendly personality, enjoys being active and has a upbeat personality? Does the idea of connecting with our guests and sharing with them all the fun amenities to enjoy at our resort?..then you would be the perfect fit for this position! Come join our team and WOW each guest.

Requirements

Current and valid State Driver’s License
6 months Customer service experience
Self-starting personality with an even disposition.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations.

Nice To Haves

6+ years prior Bellperson & Valet experience
Resort, Hotel hospitality industry experience

Responsibilities

Greet & assist every guest building an unusually memorable arrival and departure experience.
Know and use members names, preferences, and routines.
Develop a personal connection with each member.
Provides instructions regarding the amenities of the room and property services and activities provided for guests' use.
Delivers messages, express check-out folios, newspapers and other requested items.
Retrieving, transporting, organizing and storing of luggage in designated area.
Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions).
Assisting guests with directions.
Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors.
Record advance transportation request as needed; communicate parking procedures.
Maintain awareness of undesirable persons on property premises.
Reports any problems or unusual activities to management, being a Safety & Security advocate.
Ability to establish and maintain effective working relationships with Team Members, customers and patrons.
Special projects as directed by leadership; responding to all guest requests to ensure client satisfaction;
Willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.