Bellperson/Driver
About The Position
This position is located at the Embassy Suites by Hilton Convention Center in Las Vegas, NV. The hotel is situated next to the Las Vegas Convention Center and three miles from Harry Reid International Airport. The monorail is steps away, and world-class entertainment, dining, and shopping are minutes from the hotel. The Bell Person / Driver sets the tone for the guest's entire stay by carrying bags, escorting guests to their rooms, sharing knowledge of the hotel and local area, and making guests feel welcomed. This role also involves safely transporting guests when needed and proactively assisting guests.
Requirements
- Ability to follow specific oral and written instructions reliably and carry out guest service tasks consistently.
- Strong interpersonal skills; genuine ability to connect with and assist guests of all backgrounds with warmth and professionalism.
- Professional appearance and manner maintained at all times while representing the hotel.
- Physical ability to perform repetitive motions including lifting, bending, stooping, walking, pushing, and pulling; able to stand for extended periods and lift up to 100 lbs.
- Ability to operate hotel vehicles safely and responsibly in compliance with all applicable traffic laws.
- Knowledge of local area attractions, dining, transportation, and services to serve as a helpful resource for guests.
Responsibilities
- Meet and greet all guests arriving at the hotel in all forms of transportation with a warm, professional welcome.
- Escort incoming guests to their rooms; assist with luggage throughout arrival and departure.
- Inspect guest rooms upon escort to ensure they are in order and supplies are adequate.
- Explain room features to guests including operation of the television, telephone, climate controls, and in-room entertainment systems.
- Offer knowledgeable information about hotel services, facilities, local points of interest, and entertainment attractions.
- Proactively take initiative to offer assistance or answer guest questions throughout the hotel and property.
- Page guests in the lobby, dining rooms, or other areas of the property as needed.
- Deliver messages, packages, suitcases, and other items; run errands on behalf of guests.
Benefits
- Medical, Dental, Vision, Life & Disability Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) & Roth 401(k) Plans
- Employee Assistance Program (EAP)
- Career Growth Opportunities
- Paid Time Off (PTO)
- Paid Sick Leave
- Exclusive Employee Hotel Discounts
- Complimentary On-Shift Meals (participating hotels)
- Recognition & Rewards Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
