Bellman

The Campbell House Lexington•Lexington, KY

13d•Onsite

About The Position

A bellman is a frontline hotel staff member responsible for assisting guests with luggage, providing information, and ensuring a smooth and welcoming guest experience. In essence, a bellman ensures that guests feel welcomed, supported, and informed throughout their stay. Their role combines physical assistance, hospitality knowledge, and interpersonal skills to create a positive first and last impression of the hotel.

Requirements

Excellent customer service skills
Hand-eye coordination
Attentiveness
Professionalism
Physically capable of handling luggage
Good communication skills
Courteous and enthusiastic demeanor

Responsibilities

Greet guests warmly at the entrance, assist with luggage during check-in and check-out, and escort them to their rooms while explaining in-room features and hotel facilities.
Inspect vacated rooms for forgotten items and coordinate with reception for lost property.
Carefully unload and load luggage, ensuring it is tagged, stored properly, and transported without damage.
Take extra care with fragile items and heavy luggage, arranging them securely on bell carts.
Manage luggage storage and retrieval during a guest’s stay.
Provide information about hotel amenities, local attractions, dining options, and services.
Respond to guest requests such as delivering towels, coffee, or parcels to rooms.
Act as a liaison between guests and other hotel departments to ensure satisfaction.
Maintain cleanliness and organization in the lobby, entrance, and assigned work areas.
Monitor sanitation, report maintenance issues, and ensure the environment is welcoming and safe.
Work closely with front desk agents to address guest needs efficiently.
Follow hotel protocols for safety, security, and guest confidentiality.