Bellman - Soho House New York

Soho House & Co.•New York, NY

1d•Onsite

About The Position

At Soho House, the Bellman is often the first point of contact for all members and guests. As the Bellman, you will perform Bell Person responsibilities such as welcoming, assisting, and supporting all guests in an elevated but approachable manner. The Bellman is expected to greet guests upon arrival, handle luggage and bulky items, be knowledgeable about Soho House, various amenities/services, and act as a helpful and attentive liaison between staff, members, and guests. A successful Bellman will have acute organizational and communication skills, a friendly disposition, and a willingness to help, as well as welcome the opportunity for a little heavy lifting. In this role, you will work closely with internal staff to meet the needs of guests and help create and maintain a refined Soho House guest and member experience.

Requirements

At least 1 or more years in a similar role or customer-facing position.
Detail-oriented and proven ability to multitask in a fast-paced and demanding environment.
Excellent listener and ability to follow instructions and execute results in a well-organized and efficient manner.
Flexible schedule and ability to work nights, weekends, and holidays (when needed/if applicable).
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 8 hours.
Fast-paced movements are required to go from one part of the club to others.
Must be able to move, pull, carry, or lift at least 50 pounds.
Occasionally kneel, bend, crouch and climb as required.

Responsibilities

Conduct Bell service responsibilities such as luggage service upon guest and member arrival and departure, luggage storage, message service delivery, parcel and mail hand-over and other related tasks.
Welcome members and guests by opening the entrance door as well as the car door in a professional manner, as well as assist with luggage, unload car and deliver to guest room following their check-in.
Greet all guests, patrons, and members in a professional, appreciative, and approachable way; addressing the guest by name (when applicable/possible), hold the lift for guests and provide property information.
Attend daily team meetings to understand and updates or changes to hours of operation, F&B outlets, amenities, and/or if there are private events that result in limited access to specific areas of the property.
Act as a brand ambassador and have the ability to discuss diverse products, services, and amenities, as well as various events and promotions (immediate or future).
Act as an extension of the sales team to increase and maximize revenue streams through conversations and relationship building with members, guests, and patrons.
Arrange car service, transportation, or suggestions in the neighboring community.
Ensure the counter and surrounding environment is kept tidy, neat, and clean to Soho House Standards and Health & Safety guidelines set out to protect all staff, members, and guests.
Maintain professional image while on duty with good grooming hygiene and prescribed uniform.
Performs other duties as assigned by supervisor/manager.