Front Desk Agent - Soho House New York
About The Position
At Soho House, the Front Desk Agent assists with checking members into the property and hotel guests into their rooms, as well as streamlining various inquiries, risks, and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at the end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options, and other amenities, but not limited to gym, spa, and shared workspace. A successful Front Desk Agent is hospitable by nature, pro-active, a capable multi-tasker, as well as level-headed, and professional in demanding and fast-paced environments.
Requirements
- At least 1 year of similar role or customer service/facing role.
- Ability to multi-task, answer high-volume phone lines, and respond to inquiries professionally (face to face), timely, and to the best of your abilities.
- Quick learner or experience with OpenTable, Salesforce, Google Sheets, and/or Opera.
- Problem-solving skills and ability to bring conflict resolution to any anticipated or current matter.
- Detail-oriented, articulate, and ability to multi-task in a high-volume and demanding work environment.
- Strong communication skills and ability to understand and follow written and verbal instructions.
- Flexible schedule and ability to work nights, weekends, and holidays (as needed).
Responsibilities
- Primary point of initial contact for members, guests, and staff, ensuring all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property.
- Perform all concierge duties, including but not limited to: booking cars, tickets to shows, and restaurant/spa reservations.
- Answer incoming emails and inquiries via various digital portals members and guests have access to, as well as printing/scanning documents for members and guests staying in rooms.
- Stay informed about updates regarding hours of operation, reservation restrictions, and workflow changes by communicating with all departments daily.
- Handle all accounting-related inquiries, such as sending folios, fielding disputes, billing, receipts, and refund requests, as well as walkout retrievals, and keep all lost credit cards in a safe.
- Discuss Soho House amenities, room types, room descriptions, rates, and availability, suggesting room preferences that increase revenue and elevate guest experience.
- Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler.
- Participate in Daily Shift briefings and maintain general phone etiquette.
Benefits
- Competitive compensation packages
- Global benefits and perks
- Training to develop technical and managerial skills
- Medical, Dental & Vision insurance for full-time employees
- Retirement fund with a 2% match for full-time employees
- Sick days and vacation days for full-time employees
- Career development opportunities (domestic or international, managerial or technical)
- Soho Impact program (mentoring, apprenticeship, local outreach, sustainability)
- Extensive range of internally and externally run courses for all employees
- Access to Cookhouse & House Tonic events, trips, and trainings
- Team events (fitness sessions, cinema screenings, art classes)
- Substantial meal free of charge while on duty
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
