Bellman

COMMONWEALTH LODGING MANAGEMENT LLC•Norfolk, VA

2d•$14 - $14•Onsite

About The Position

The Bellman-Valet will assist guests with luggage during the arrival and departure process. The Bellman-Valet is also responsible for parking and retrieving guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely and efficiently according to the hotel’s standards. Within certain environments, his duties may overlap with those of the concierge. This industry functions seven (7) days a week, twenty-four (24) hours a day.

Requirements

High School Graduate or General Education Degree (GED): or Work Equivalent
Computer skills required.
Good understanding of the English language and good communication skills both written and verbal.

Nice To Haves

Familiarity with Microsoft Office preferred.
Experience with hotel systems is preferred
Prefer 1-2 years’ experience in hospitality industry in similar position.
Previous guest/customer relations training preferred.

Responsibilities

Provide excellent customer service and maintain a professional demeanor, always maintain positive guest relations and guest confidentiality.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Work to resolve guest complaints, ensuring guest satisfaction and communicating effectively with guests as well as team members.
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
Have knowledge of hotel services, features and amenities.
Maintain all guest information and hotel occupancy status using hotel operating systems
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Maintain security and accurate record of all guest room/vehicle keys issued to Bell/Door Staff.
Document guest calls/requests for Bell Person assistance.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Monitor and maintain the condition of lobby, hotel entrance, Bell Desk and luggage storage areas.
Assist Front Desk staff with guest room tours and coordinate group luggage requirements.
Assists in handling emergencies in order to protect our guests and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.