Bellman Guest Services - Lakeway Resort & Spa

Remington Hospitality • Lakeway, TX

8d • Onsite

About The Position

The Bellman Guest Services role at Lakeway Resort & Spa involves greeting guests upon arrival and departure, assisting with luggage, and providing excellent customer service. This position requires knowledge of the hotel's amenities, services, and local attractions, as well as the ability to drive the hotel shuttle van. The Bellman is expected to respond promptly to guest requests and actively promote the hotel's offerings.

Requirements

• High work ethic and self-initiative, ability to work in high pressure situations.
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Possess a valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van.
• Have proof of safe driving record as indicated by Motor Vehicle Record.
• Enjoys working as and being part of a team that provides great experiences for our Guests!

Nice To Haves

• May be required to work varying schedules to include nights, weekends, and holidays

Responsibilities

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit.
• Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room.
• Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation.
• Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed