Bellman/ Bell Captain
Crestview Management, LLC•Addison, TX
•Onsite
About The Position
Supervise bellmen as well as perform the daily responsibilities of these positions by establishing guest service and sustainability standards.
Requirements
- Previous experience working in a related function in a hotel is required.
Nice To Haves
- High School diploma preferred.
Responsibilities
- Schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hilton values.
- Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
- Maintain security of and accurate records for all guest room keys issued to bell and door staff.
- Accommodate guest requests in an accurate and efficient manner.
- Coordinate group luggage requirements.
- Monitor and maintain cleanliness and working conditions of departmental equipment/supplies.
- Ensure that pertinent information is documented in the log book daily.
- Load and unload luggage carts.
- Tag and store luggage.
- Escort guests to hotel rooms.
- Make deliveries to guest rooms.
- Assist guests with room changes.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
