Full Time Bell / Valet Attendant (PM & Overnight)
About The Position
Four Seasons is powered by its people, a collective of individuals who strive for continuous improvement and treat each other with respect. Our team members create exceptional guest experiences through a commitment to luxury and genuine care. We believe in recognizing familiar faces, welcoming new ones, and treating everyone with the same courtesy we expect ourselves. Our purpose is to create lasting impressions by fostering genuine connections with people and the world around us. The Four Seasons Hotel Denver is an urban retreat in the heart of Denver, offering a gateway to explore sporting events, concerts, performing arts, and nearby ski slopes. Guests can enjoy quiet nights with 24-hour room service, locally sourced cuisine, handcrafted cocktails, and rejuvenating spa treatments.
Requirements
- High School diploma
- Previous Bell/Valet experience in a hotel environment preferred
- Reading, writing, and oral proficiency in the English language
- Working knowledge of Microsoft Windows, Word, Excel
- Must possess legal work authorization in the United States
Nice To Haves
- First Responder Certification
Responsibilities
- Greet guests arriving by private car and assist them with exiting their vehicles.
- Issue appropriate valet parking tickets and explain parking procedures and pricing when the Door Staff is unavailable.
- Greet guests and escort them to their rooms.
- Deliver luggage to rooms upon check-in and pick up luggage from rooms upon departure, transporting it to storage or the Front Drive.
- Maintain proper records of luggage deliveries and pick-ups.
- Assess any damage to vehicles when the Doorman is not available, noting it on the claim ticket along with the vehicle's parking location.
- Deposit keys and tickets with the Valet Cashier.
- Drive guest vehicles to the hotel or local garage, adhering to all traffic regulations and speed limits, exercising caution to prevent damage to the vehicle and others.
- Yield to pedestrians.
- Provide guests with directions, recommendations, and information about the city and its attractions.
- Hail taxis as needed.
- Retrieve guest vehicles promptly and safely.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests and resolving customer complaints.
- Assist guests with inquiries regarding hotel services, operating hours, key personnel, in-house events, and directions.
- Greet all guests in the lobby and offer assistance.
- Work harmoniously and professionally with co-workers and supervisors.
- Perform shoeshine service, including picking up, cleaning, polishing, and returning shoes to the guest.
- Run errands for guests and the hotel, which may involve local travel off the hotel property.
- Provide house car services for guest transportation to and from the hotel within a 3-mile radius.
Benefits
- Hourly Wage - $19.29 plus tips
- Medical, dental, and vision insurance
- Paid Time Off and Holiday pay
- Discounted RTD Flex Pass for employees
- 401k participation with a company matching program
- Complimentary stays at Four Seasons worldwide (subject to availability)
- Free employee meals prepared by the culinary team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
