Bellman PT - The Langham, Pasadena

Langham Hospitality Group•United States,

3d•Onsite

About The Position

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride. Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more. This role is in the Guest Services department. The primary objective of the position is to escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage, and acquainting each guest with rooms and in-house features.

Requirements

Ability to understand and follow written and or verbal instructions.
Ability to effectively communicate verbally in English.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 80 lbs. continuously throughout shift.
Ability to stand, walk and/or sit and continuously perform essential job functions.
Sufficient manual dexterity in one hand to be able to load and unload luggage.
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
Valid Driver’s License.

Nice To Haves

High school diploma preferred.
Prior guest service or hospitality experience preferred.

Responsibilities

Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift.
Read and match luggage tags, write claim tickets and detach portion to give to guest.
Organize and store luggage as necessary in a designated area. Use locked area when needed.
Escort customers to accommodations; visually inspect room and telephone and deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities.
Delivers messages to meeting facilities and guest rooms upon request.
Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner.
Deliver morning newspapers, VIP or Express Check out packets, mail, packages, faxes, etc. to specific guest rooms.
Maintain and post hotel reader boards and public area signage.
Clean and polish carts and other equipment used in the department.
Retrieve and input data from a computer terminal in an accurate, error-free manner.
Answer the Bell desk phone and provide information as needed.
Other duties as assigned by the supervisor such as assisting as door person or Package Room Attendant when necessary.