Bell Person - Front Office

Hard Rock Hotel & Casino Ottawa•Ottawa, ON

8d•CA$18•Onsite

About The Position

Under the direction of the Hotel Manager, the incumbent is responsible for meeting and greeting guests upon arrival and departure, providing luggage and transportation assistance, site tours, and supporting all departments in accordance with company standards.

Requirements

High School Diploma or equivalent preferred with one year of bell/door experience, or an equivalent combination of education and experience.
Must obtain and maintain valid licenses / certifications per Federal, Provincial, and Gaming regulations.
Must successfully pass background check.
Must be at least eighteen (19) years of age.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Must be able to pull 100lb cart.
Ability to communicate effectively with customers and all levels of employees.
Ability to observe and direct actions of bar attendants and to inspect and maintain areas for which responsible.
Ability to distinguish between different denominations of currency and make change.
Ability to review and comprehend drink recipes and other necessary documentation.
Ability to effectively and efficiently move around bar area.
Ability to retrieve supplies and maintain a clean working area.
Be flexible to work varying shifts and time schedules as needed.
Ability to operate in a working environment that is subject to varying levels of noise and crowds, the severity of which depends upon customer volume.
Ability to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

Responsibilities

Greets both arriving and departing guests in a positive, upbeat manner.
Provides guests with general information such as directions, promotional information, valet information, etc.
Assists guest with luggage upon arrival and departure, adhering to Forbes Standards
Provides guest a room orientation and fulfills any guest request.
Provide information site tours.
Lobby door assistance.
Supports all department, especially Front Desk, Valet, Player Development, Sales and Marketing in customer service needs.
Promotes positive guest/employee relations.
Responsible for cleaning and sanitizing work and public spaces.
Other assignments as directed.