Bell Person (Part Time)

Loews Hotels•Atlanta, GA

6h•Onsite

About The Position

The Bell Person is the first point of contact for guests, responsible for creating a seamless and memorable arrival and departure experience. This role acts as a trusted guide, ensuring every guest feels valued and cared for, while delivering exceptional service with professionalism and enthusiasm. The Bell Person will welcome and assist arriving and departing guests, safely handle and transport luggage, baggage, and packages, and provide information about hotel amenities and local attractions.

Requirements

High school diploma or equivalent work experience preferred.
Previous experience in a hospitality or customer service role preferred.
Strong verbal communication skills.
Ability to lift items more than 75lbs.
Experience in a hotel or resort environment preferred.

Nice To Haves

Guest Experience Champion: Thrives on making guests feel special, anticipating their needs, and going above and beyond to create unforgettable moments.
Friendly and Approachable: Possesses a positive attitude and warm demeanor.
Clear Communicator: Engages confidently with guests and team members, ensuring clarity and professionalism.
Proactive Problem Solver: Stays calm under pressure, adapts quickly, and handles multiple tasks with ease.
Dependable Team Player: Takes pride in reliability and collaboration, supporting the team to deliver excellence.
Veterans and military spouses encouraged to apply.

Responsibilities

Welcome and assist arriving and departing guests with professionalism and courtesy.
Safely handle and transport luggage, baggage, and packages.
Securely store luggage while awaiting transfer.
Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.
Communicate hotel emergency procedures as needed.
Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs.
Transport guests safely to and from property areas.
Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.
Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary.
Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.