Bell Person

Chicken Ranch Casino•Jamestown, CA

1d•$17 - $17•Onsite

About The Position

As a Team Member of the Hotel Operations team, the Bell Person is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. A Bell Person is responsible for providing exceptional Guest service, including but not limited to courtesy, sincerity, and enthusiasm to all Guests of the property.

Requirements

Must be at least 18 years of age.
6+ months of experience in hospitality.
Basic math skills.
Strong listening and communication skills.
Problem-solving and critical thinking.
Must be able to work independently and maintain a high level of performance.
Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
Demonstrates a flock mentality, focused on teamwork and collaboration with others.
Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
Driven to exceed expectations while remaining accountable and fair.
Move at the speed of a Cornish Chicken.

Nice To Haves

1+ years in hospitality.
Proficiency in Hospitality Management software such as Hotsos, Opera, Infor, or similar software.
Bilingual is a plus.

Responsibilities

Follow all AAA Four Diamond standards.
Assist Guests with their luggage during check-in and check-out.
Greet Guests during arrival and departure.
Retrieve and verify Guest luggage.
Escort Guests as necessary.
Describe room amenities and inform Guests of daily CRCR activities.
Assist in parking cars, and driving to pick up our VIP Guests when needed.
Assist the Front Desk with answering phones, Guest inquiries, and other needs as business dictates.
Stock with supplies as needed.
Direct Guests toward parking, have extensive knowledge of CRCR and all surrounding areas, give directions, answer questions, and make deliveries.
Maintain cleanliness and safety of lobby and entryway.
Foster teamwork and act as a role model using a consistent, approachable demeanor and clearly articulating information.
Recognize and acknowledge all arriving and returning and VIP Guests and groups.
Other duties as assigned.