Bell Person (Part-Time)

Loews Hotels & Co•Arlington, TX

2d•Onsite

About The Position

Loews Arlington Hotel and Convention Center is seeking a warm and welcoming Bell Person to be the first point of contact for guests, creating a seamless and memorable arrival and departure experience. This role is crucial in ensuring every guest feels valued and cared for, delivering exceptional service with professionalism and enthusiasm. The ideal candidate is a Guest Experience Champion, friendly, approachable, a clear communicator, a proactive problem solver, and a dependable team player. Veterans and military spouses are encouraged to apply.

Requirements

High school diploma or equivalent work experience preferred.
Previous experience in a hospitality or customer service role preferred.
Strong verbal communication skills.
Ability to lift items more than 75lbs.
Experience in a hotel or resort environment preferred.

Responsibilities

Welcome and assist arriving and departing guests with professionalism and courtesy.
Safely handle and transport luggage, baggage, and packages.
Securely store luggage while awaiting transfer.
Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.
Communicate hotel emergency procedures as needed.
Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs.
Transport guests safely to and from property areas.
Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.
Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary.
Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.