Bell Berson

Pyramid Global Hospitality•Roanoke, WV

1d•Onsite

About The Position

Pyramid Global Hospitality is seeking a Bell Person for Stonewall Resort. This role is responsible for ensuring guest comfort by assisting with questions, reservations, travel arrangements, and providing luggage and valet assistance. The Bell Person will uphold the policies and procedures of Benchmark Hospitality International, maintaining professionalism and teamwork. This position involves carrying out all bell functions, including greeting guests, providing directions, offering valet services, assisting with luggage and packages, and delivering items throughout the hotel. The role also includes maintaining the cleanliness of the front door area and lobby, managing fireplaces, and interfacing with the front desk to meet guest needs. Additionally, the Bell Person will handle transportation functions, such as airport transfers, and maintain the cleanliness and safety of resort vehicles. They will also deliver mail and packages, and act as a concierge by offering suggestions and recommendations, maintaining concierge manuals, and assisting guests with various reservations and inquiries. The Bell Person will also maintain guest service brochure racks and assist callers and guests with directions. Flexibility to work a varied schedule, including weekends and holidays, is required as the department operates 7 days a week, 365 days a year.

Requirements

Previous customer service experience preferred.
Valid Driver’s license required.
Good written and verbal communication skills, customer service skills, and attention to detail.
Strong organizational and information gathering skills and techniques.
Outgoing personality & professional demeanor.
Drive and need to work and succeed.

Nice To Haves

The ability to drive a manual shift vehicle is preferred, but not required.
Typing and computer skills preferred.

Responsibilities

Ensure comfort of guests by assisting them with any questions, reservations, travel arrangement, etc. that they may have while providing luggage & valet assistance
Carry out the policies and procedures of Benchmark Hospitality International at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
Follow safety procedures to ensure a safe working environment.
Greeting, opening doors for all guests as they enter/exit lobby or front door, providing directions to conference center.
Offers valet to every guest w/vehicle.
Providing luggage and package assistance to and from guest and meeting rooms, informing guests of guest room functions and emergency information.
Delivery of guest items throughout hotel
Maintaining cleanliness and appearance of front door area and lobby/library area
Maintains fire in the outdoor fire pit every evening, year-round and also a fire in the lobby fireplace on days daytime temperatures are below 50 degrees.
Interfacing with front desk to meet guests needs.
Providing daily arrival/departure airport transportation as directed by Bell Captain or Front Office Management/Supervisory staff.
Maintain cleanliness and safety features of shuttle bus, golf carts, and resort van through frequent inspections.
Delivering boxes, packages, etc. as necessary.
Delivers outgoing mail and picks up incoming mail from resort mailbox at Park Headquarters and delivers to Sales Office Administrative Assistant Monday – Friday.
Is knowledgeable of all hotel and conference center services and upsells.
Provides a concierge function by assessing and offering creative suggestions and recommendations to guest requests.
Maintains concierge manuals and Rolodex.
Maintains and updates files on metropolitan restaurants and assists guests with making reservations.
Arranges golf tee times, spa appointments, boat, and other recreational reservations.
Conducts tours of hotel, guest rooms, and cottages to guests.
Assists guests with ordering flowers, balloons, gifts, etc by directing them to Front Office/Assistant Manager.
Maintains the guest service brochure rack with updated brochures or Stonewall Resort, all other State Parks, and local Lewis, Upshur, Braxton, Harrison, and Randolph Co. point of interest.
Assists callers and guests with directions and maps.
Provide assistance in other job classification as determined necessary by immediate superior.