Bell Person

Coast Hotels•Victoria, BC

70d•Onsite

About The Position

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Bell Person will contribute to the overall success of the hotel by anticipating guest needs and providing friendly, efficient, and superior customer service with every guest interaction. The position is responsible for maintaining a positive front of the house environment while maintaining high internal & external guest service standards at all times.

Requirements

Completion of Secondary School
Outgoing, warm and friendly personality
Clean driver’s abstract indicating a safe driving record (Class 5 License)
Must be able to drive both manual and automatic vehicles
Familiar with local area
Demonstrates superior customer service philosophy
Enjoys working in a fast paced environment
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work a flexible schedule, which includes overnight shifts, weekends and holidays

Responsibilities

Provides luggage service upon guest’s arrival and departure and rooms the guest in a professional manner
Stores luggage for guests accurately and efficiently
Delivers morning newspapers, and room service orders when there is no room service ambassador available
Assists valet attendant(s) with parking guest vehicles
Works closely with all members of the Front Desk Team
Demonstrates knowledge of hotel group bookings and scheduled events
Ensures the cleanliness of the Front Desk, lobby, and driveway area
Contributes to a positive guest experience
Assists in arranging transportation (taxi, shuttle, tour bus, etc.) for guests
Reads logbook to be informed of day's events
Checks for VIP arrivals and delivers VIP amenities as required
Provides recommendations to guests on local sights and attractions
Other duties as assigned