BELL PERSON

Fantasy Springs Resort Casino•Indio, CA

4d•Onsite

About The Position

Greet & assist guests with baggage while checking in/out of the Hotel. Provide ongoing services to guests as requested. To ensure & provide a safe & healthy environment for both our guests & colleagues. The Bell Person offers support, knowledge, and assistance as needed in all areas of customer service.

Requirements

Must be at least 18 years of age.
Must be fluent in English with regard to oral and written communication.
Comfortable in customer service and multi-tasking is extremely important in this position.
Must be able to lift and carry up to 50 lbs.
High School diploma or general education degree (GED) is required.
Competent in oral and written communication and reading comprehension using the English language.
Must be able to handle multiple tasks of varying priority and deadlines simultaneously.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Proficient in the Microsoft Operating System, MS Word, Excel, and Outlook.
The Bell Person are frequently required to stand for 8 hours or more, use hands to finger, handle, or feel, as well as speak and hear.
Employees may be required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds.
Honor all applicable laws regarding discrimination prohibitions, such as but not limited to discrimination based on race, gender, sexual preference, age, nationality, and creed.
Follows the organization's policies and procedures.
Performs job functions in a manner consistent with the organization's goals and values.
Follows instructions and responds to management direction.
May be required to work overtime as needed.
Arrives at work and appointments consistently and on time.
Ensures work responsibilities are covered when absent.
Must be dressed in the appropriate uniform.
Hair is presented in a professional manner and free of any unpleasant odors.

Nice To Haves

Bi-lingual ability in Spanish is a plus.

Responsibilities

Assist with all aspects of guest services and present a positive impression of the establishment.
Provide information and service to guests in the absence of a concierge.
Supply information to guests regarding on-site facilities.
Be aware of bulletins for upcoming events and groups.
Communicate information between shifts to ensure job thoroughness to meet department objectives.
Assist in the training of new Bell Person and job duties and procedures.
Receive and store guest luggage in an orderly manner.
Able to use electronic communication devices.
Respect and protect guest privacy.
Maintain the upkeep of equipment.
Must be able to multitask.
May be required to work overtime.