Bell Person

LM SERVICES CORPORATION GROUP•St. Louis, MO

5d•Onsite

About The Position

The Bell Person is responsible for reporting to work on time, in proper and clean uniform, and maintaining a professional appearance. This role involves handling guest requests promptly, staying informed about hotel operations and local attractions, and arranging transportation for guests. The Bell Person must be knowledgeable about hotel services, policies, and loyalty programs, and be able to assist with guest relations and concierge functions. They are also responsible for maintaining logbooks and checklists, recognizing repeat guests and VIPs, and ensuring compliance with safety guidelines. The role requires a high level of integrity and the ability to work efficiently, especially under pressure, while representing the hotel professionally.

Requirements

Able to meet or exceed our guests’ expectations
Effective communicator
Must be able to flexible shifts and multiple split shifts
Support all co-workers and treat them with dignity and respect
Able to handle difficult situations effectively
Able to work quickly and efficiently, especially under pressure
Stand, sit, or walk for an extended period of time or for an entire work shift.
Honesty and integrity above reproach
Be able to handle 30 pounds without any assistance.

Responsibilities

Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform with standard.
Handle all guest's requests and fulfill them as quickly as possible.
Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
Be very knowledgeable about the hotel and its services.
Be very knowledgeable about local area, local events, attractions, sightseeing and cultural events.
Arrange all types of requests for all of our customers such as cabs, airport shuttle, Hotel shuttle, etc. Offer assistance with directions.
Ensure that hotel interests are followed. Be informed about hotel contracts and follow them at all times.
Be trained in all guest relations functions and concierge lounge attendant functions. Be able to perform them when asked.
Be prompt in delivering luggage and with assisting with checking the guest out.
Ensure compliance with accident prevention guidelines.
Ensure that log books, handovers and checklists are well maintained.
Recognize all repeat guests, VIPs and Elite members. Be able to recognize them and know about their special requests.
Be knowledgeable about Marriott Rewards and Frequent Flyer Programs.
Have a thorough knowledge about SOPs.
Each associate is expected to carry out all reasonable requests by management which the Associate is capable of performing.
At all times strive to represent Marriott in the most professional and courteous manner.