Bell Person

Sonesta International Hotels Corporation•Miami Beach, FL

12d•Onsite

About The Position

The Bell Person sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms. The Bell Attendant must respond to guests’ requests in a prompt, courteous and professional manner. The ideal candidate has a passion for hospitality and going beyond for our guests.

Requirements

Previous hotel experience, or retail customer service preferred.
Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Must be able to push and pull carts weighing up to 250 lbs.
Frequent bending, stooping and kneeling.
Ability to stand during entire shift.
Professional verbal communication skills.
Excellent interpersonal and customer service skills, including dealing with difficult guests.
Reading and writing abilities to complete departmental records and logs.
Excellent organizational skills and attention to detail.
Ensure overall guest satisfaction.

Responsibilities

Welcome and acknowledge all arriving guests in a courteous and professional manner.
Transport luggage to and from guest rooms.
Secure, tag and store luggage at guest’s request.
Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
Respond appropriately to guest complaints.
Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
Treat requests with professionalism, tact, and a courteous manner.
Adhere to uniform and grooming standards.
Perform other duties as requested by management.