Bell Luggage/Valet Attendant (Full Time)

Mauna Kea Resorts•Waimea, HI

22h•Onsite

About The Position

The Bell Luggage/Valet Attendant is responsible for greeting guests and visitors in a friendly and welcoming manner, assisting with their luggage and vehicles, and providing information about the resort and local attractions. This role involves valet parking, delivering items to guest rooms, and ensuring a positive guest experience.

Requirements

Must provide a valid driver’s license and a clean driving abstract (no moving violations in the past 3 years).
Must be pleasant, smiling and friendly.
Safely operate vehicles with automatic and standard shift.
PUC physical if operating resort shuttle or vehicle to transport guests.

Nice To Haves

Able to deal with irate guests and remain friendly.

Responsibilities

Greet all guests and visitors in a friendly and welcoming manner.
Open the door of arriving or departing vehicles for the guests, loading or unloading packages or luggage.
Valet park, tag bags, and load/unload luggage or packages.
Deliver luggage and escort guests to and from room upon check-in and check-out.
Deliver amenities, boxes, faxes and other items requested by the guests.
Provide information about the resort and its recreational facilities and dining rooms, Big Island attractions and local activities.
Assist in answering the phone or arranging for taxi service.
Keep work area and lobby clean and orderly.
Transport guests to/from various areas of the resort.
Report any unauthorized or suspicious person on the guest room floors to security.
Assist other position in the department.
Deliver or pick-up golf bags from the golf shop.
Polish luggage carts.
Shine guest shoes upon requests.
Assist guests in making dining reservation or with other requests.