Bell Luggage Attendant

Proper Hospitality Careers•Santa Monica, CA

4d•Onsite

About The Position

The Bell Luggage Attendant is responsible for providing exceptional guest services by assisting guests with their luggage, offering information about the hotel and local attractions, and maintaining the cleanliness and orderliness of the lobby and public areas. This role also involves ensuring the security of guest belongings and adhering to health and safety procedures, while collaborating effectively with other hotel departments.

Requirements

High School Diploma or equivalent required.
Ability to handle physical tasks, such as lifting and transporting luggage.
Strong organizational skills, with the ability to manage multiple tasks at once.
Ability to maintain professionalism in a fast-paced environment.
Ability to lift and carry luggage or other items up to 50 pounds.
Ability to stand, walk, or move for extended periods.
Ability to push and pull carts, lift luggage, and navigate stairs if necessary.

Nice To Haves

Previous customer service experience, especially in hospitality, is preferred but not required.
Strong interpersonal and communication skills with a friendly, approachable demeanor.
Basic knowledge of hotel services and local area is an asset.

Responsibilities

Greet guests with a warm, friendly attitude upon arrival and departure, offering a personalized experience.
Assist guests with their luggage by delivering it to their rooms or picking it up upon check-out.
Escort guests to their rooms, ensuring they are comfortable and aware of hotel amenities and services.
Provide guests with information about the hotel’s services, amenities, and local attractions.
Offer assistance with special requests such as transportation, directions, and recommendations for dining or leisure activities.
Safely handle guests’ luggage, ensuring items are stored or transported without damage.
Maintain the luggage area organized and secure, ensuring that all items are handled promptly and correctly.
Maintain a neat and orderly lobby and entrance area by picking up any debris and ensuring the area is clean and inviting.
Ensure that luggage carts, bell carts, and other service equipment are readily available and in good working condition.
Monitor the security of luggage and personal belongings in public areas, ensuring that items are stored safely.
Report any suspicious activity or behavior to hotel security promptly.
Ensure that guest privacy and confidentiality are always maintained, particularly when handling luggage or other personal belongings.
Follow proper safety protocols, especially when lifting or transporting heavy items.
Adhere to all hotel safety policies and procedures, ensuring the safety of guests and staff.
Collaborate with the Front Desk and Housekeeping teams to ensure that guest room requests are fulfilled in a timely manner.
Communicate any guest requests, issues, or feedback to the appropriate team members.