Bell Expeditor (Full Time)

Mauna Kea Resorts•Waimea, HI

3d•Onsite

About The Position

The Bell Expeditor is responsible for greeting guests and visitors in a friendly and welcoming manner, opening doors of vehicles, and managing the flow and parking of vehicles in the front circle. This role involves answering the telephone at the bell desk, arranging assistance for guests, and directing luggage/valet attendants. The Bell Expeditor also assists with valet parking, tagging bags, loading/unloading luggage, and providing information about the resort and local attractions. The position requires effective communication, problem-solving skills, and the ability to handle guest complaints. The role also includes assisting with group bag deliveries, amenity deliveries, coordinating staff duties, and communicating with the front desk. Additional duties may involve assisting with parking/retrieving vehicles, maintaining a clean work area, assisting in other front office positions, and transporting guests within the resort.

Requirements

Must have a valid driver's license and clean driving abstract (no moving violations in the past 3 years).
Must be pleasant, smiling and friendly.
Must be able to multi-task.
PUC physical if operating shuttle.
Lift and carry heavy luggage, golf bags, etc., weighing up to 50 lbs.
Bend and reach to load and unload heavy luggage or golf bags from vehicles.
Push and pull luggage cart with over 50 lbs. of luggage and bags.
Able to stand and walk during most of the shift, climb in/out of vehicles.
Able to direct other employees.
Be able to deal with irate guests, remain calm and friendly.

Responsibilities

Greeting guests and visitors in a friendly and welcoming manner.
Open doors of vehicles arriving or departing the hotel.
Responsible for the flow and the parking of vehicles in the front circle.
Answer the telephone at the bell desk and arrange assistance for guests.
Direct the luggage/valet attendants on the proper rotation of duties and record information in control logbook.
Assist in valet parking, tagging bags, loading/unloading luggage and lost luggage.
Provide information about the resort and its recreational facilities, restaurants, and about the Big Island attractions and local activities.
Organize group bag deliveries, bag pulls and amenity deliveries.
Coordinate the rotation of duties for luggage/valet attendants and other front service staff.
Contact shuttle for guests awaiting pick-up within the resort.
Communicate with the front desk on arrivals, departures and deliveries.
Answer all phone calls promptly using the guest’s name.
Respond and resolve guest complaints and concerns.
Ensure that the resort shuttle is on schedule and that golf bags or other items are delivered.
Assist LVA with parking or retrieving vehicles, loading and unloading luggage, and other duties.
Keep the work area and lobby clean and orderly.
Assist in other positions at the front office.
Transport guests to other areas within the resort.