Bell Desk Attendant - MGM National Harbor
About The Position
The Bell Desk Attendant is the first point of contact for guests, ensuring their arrival experience is seamless and memorable. By welcoming guests, assisting with luggage, and proactively addressing their needs, this role creates WOW moments for guests. The role involves greeting guests, providing property information, resolving complaints, opening doors, loading/unloading baggage, transporting luggage, escorting guests, providing room orientation, processing tickets for guest items, managing group baggage, and maintaining the security and organization of the luggage storage area.
Requirements
- Must be 18 years or older.
- High School Diploma, GED or equivalent.
Nice To Haves
- Previous hotel experience.
Responsibilities
- Greet guests and provide property information, including details about rooms, restaurants, casino events, promotions, and directions.
- Resolve guest complaints within your scope of authority or escalate issues to a supervisor when necessary.
- Open doors for guests entering and exiting the property.
- Load and unload baggage from guests’ vehicles.
- Transport luggage and escort guests to and from their rooms or other areas of the property.
- Provide room orientation and assistance as needed.
- Process tickets for guest items and manage group baggage for arrivals and departures.
- Maintain security and organization of the luggage storage area.
Benefits
- Health & Income Protection benefits (for eligible employees)
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Healthcare, financial, and time off benefits
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plans
- Time off plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
