Bell Captain

Kimpton Hotels & Restaurants•Manchester, VT

About The Position

The Bell Captain provides guests with a positive first and last impression as they arrive at and depart from the hotel. The role involves professional, friendly guest service, assistance with luggage and packages, and arranging transportation when needed. The Bell Captain also supports hotel operations through deliveries, guest information, public-area upkeep, meeting-room setup, lobby functions, and assistance to valet services.

Requirements

One year of experience in customer service or a similar role.
Flexible availability to work evenings, weekends, and holidays when needed.
Basic writing skills.
Professional communication skills.

Nice To Haves

High school diploma preferred.

Responsibilities

Obtain shift assignments, keys, and special guest requests from a supervisor at the beginning of the shift.
Greet guests, promptly transport luggage to guestrooms at check-in, and check and secure luggage at check-out until departure.
Hail taxicabs, respond to guest inquiries, and carry luggage to the curb for transportation.
Provide guests with information about their stay and the hotel, and answer questions.
When the concierge is unavailable, book tours and respond to general information inquiries.
Keep the bell closet neat, clean and polish bell carts daily, maintain tidy lobby and public areas, and deep clean assigned areas.
Submit found articles with a Lost & Found Report.
Assist valet staff during busy periods and cover lunch breaks; keep the white zone clear for guest arrivals and emergencies.
Deliver messages, packages, flowers, wine, and requested housekeeping items to guest rooms.
Clean and set up meeting rooms and direct guests to meeting rooms.
Set up and maintain complimentary lobby functions, including morning coffee service and nightly concierge events.
Return keys to the proper department at the end of the shift.